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At Storyland Express we ask for the email address, mobile phone number and address of those coming to classes.
Email is always our first choice of contact and we use it to communicate any necessary class information e.g.
- inform of any changes to class times or teachers for the day
- to inform of dates and prices for the next block
- to remind you of holiday weeks where classes are not running
- to request payments or organise any refunds
- information about booking Storyland Express
- new services or classes offered by Storyland Express
We may contact you by mobile phone if a class was suddenly cancelled at the last minute due to unforeseen circumstances. We may occasionally text or call if we were making changes to classes and wanted to find out what suited you best. Reminder SMS messages may be sent out from time to time.
If required as a business we have a legal responsibility to pass your information to ‘NHS Test and Protect’. Your data is never passed on to 3rd parties.
The data we store while you are attending classes or for our waiting lists is; your name, your child’s name & child’s date of birth, your email address, your address and mobile phone number. This data is stored on our secure online booking system.
Our previous class lists, and payment amounts are recorded and archived for accounting purposes and to be available if needed by HMRC. These records are stored on one drive and on the Storyland Express Managers computer both of which are password protected.
When you join classes, we will ask you to complete an online registration form and provide us with your details as stated above. We require you to agree to a minor’s indemnity form when registering. On leaving the class we will no longer contact you and after 12 months your personal information will be deleted from our system.
On the registration forms we have a section – Any medical conditions that you wish to make us aware of or other important information. When completing the online booking it is up to you what medical conditions you want to share and you have the right to keep any medical conditions private and not note them down. The information will be stored with your details on our records and we will share only with the class teacher taking the class and the Storyland Express Manager.
When you email us, use our online booking system, facebook us or use other social media these messages are kept on the systems we use and we will respond to you through these platforms.
We cannot absolutely guarantee the security of the internet, external networks or your own device, accordingly any online communications (e.g. information provided by email or through our website) are at your own risk.
On leaving classes and finishing Storyland Express we will send you an email asking you if you want us to stay in touch. We usually only very occasionally email those no longer going to classes e.g. once or twice a year with details of competitions e.g. Raring 2 Go Best Baby and Toddler class that we so appreciate your votes for. If you do not wish to be contacted, we will not put you on the list for that and will give you the option to opt out.
It may be that when you leave you are on a waiting list for a different class or day and if a space came up we would contact you about that. If you know of waiting lists for classes, you are on and do not require a place please remove yourself from the online waiting lists or let us know and we will take you off the waiting lists that you request to be removed from.
Or contact Caireen on 07704536244
The data protection officer for Storyland Express is Caireen McMillan, Manager.
This policy was last updated on 20th October 2020
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