Terms & Conditions

Payment Method

Pay pal is the method of payment at the checkout as it a secure platform.

We use Royal Mail’s 1st class delivery service in the UK.  Delivery is a flat rate of £3.95 per order. 

There is an option to pick up your purchases from Milltimber, Aberdeen and not pay postage.  We will email you when your order is ready to collect and arrange suitable time.   Pick up address: 61 Colthill Circle, Milltimber, Aberdeen, AB13 0EH.

Currently we are not delivering internationally but if this is something you would be interested in please contact us and we will consider adding this service.   For more information click the icon below to go to our delvery information page.

Wrong Delivery Address Inputted

If you provide us with an incorrect delivery address and your goods are signed for by another party, or lost in the post, Storyland Express cannot be held responsible for any loss you incur as a result.

Items damaged in transit or faulty on delivery

If an item is damaged in transit or arrives faulty, please inform us as soon as possible after an item is received. We may request photos of the damaged item(s) to confirm the problem and the item to be posted back to us before giving a refund or sending a replacement, in this case we will refund return postage costs. 

Wrong item received

If you have received the wrong item please contact us as soon as possible and we will arrange for the correct item to be delivered to you.  When you post the item back to us we will refund the postage costs and send you out the item you originally ordered.

Returns

We offer a full money-back guarantee for all purchases made on our website.  If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.  You are eligible for a full reimbursement for the price of product returned within 30 calendar days of your purchase.  We do not refund postage. 

If you wish to return an item, you must inform us within 30 days.  After you have informed us of your wish to return the item, please do so promptly. Customers return items at their own expense and we do not arrange collections.  Remember you have a statutory duty of care to look after items when they are in your possession.  Therefore please take good care of any items you wish to send back and return them unused and in their original packaging.

When returning your item please:

  • Package the item securely and return it to us including your name, address and invoice number.
  • Include the original bags and packaging.
  • Keep a receipt for proof of postage.
  • Return items should be posted to –

Storyland Express

61 Colthill Circle,

Milltimber,

Aberdeen,

AB13 0EH

Click the icon below for our returns policy:
 

Product faulty after return period

If your product becomes faulty after the 30 day return period specified above, please contact us with the following information:

  • Name
  • Email address
  • Invoice number
  • Product ordered

We will investigate the matter fully.

Links to external, 3rd Party Websites

External links are selected and reviewed when the page is published.  However, Storyland Express Ltd is not responsible for the content of external websites.  This is because:

  • Storyland Express Ltd does not produce them or maintain/update them
  • The information provided may not be accurate
  • Storyland Express Ltd cannot change them
  • They can be changed without Storyland Express Ltd’s knowledge or agreement

Some of our external links may be to websites which also offer commercial services, such as online purchases.  The inclusion of a link to an external website from the Storyland Express Ltd website should not be understood to be an endorsement of that website or the site’s owners or their services or products.

 

Links to User Generated Content Material

Some of the content we link to on both storylandexpress.co.uk and external websites is generated by members of the public (our facebook page for example).  The views expressed are those of the public and unless specifically stated are not those of https://www.storylandexpress.co.uk.  If you consider this content to be inappropriate please alert the moderators or site owners on the sites where the material appears.

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